Terms & Conditions of Sale

www.norvilmotorcycle.co.uk

Price Guide Effective From 1st January 2014
Hours Of Business (British Time) - 0900 To 1700, Monday To Friday and 0900 To 1600 Saturdays

PAYMENT

We accept the following methods of payment 1] Visa or Mastercard 2] Electronic transfer direct to our Bank Account (please phone for our account details). 3] Cheque, we will clear all cheques prior to despatch, please allow at least 10 working days for cheque clearance. 4] Postal Order. 5] Cash sent by registered post. 6] Paypal via our website.  Payment must be made in pounds sterling. We reserve the right to allow payments by cash in other currencies at our discretion, by prior agreement & subject to relevant administration charges.  All new customers wishing to purchase goods in excess of £500 must make payment via bank transfer for their first order.  Bank transfers can be made direct to us, if you require our bank details please call us on 01543 278008.

ORDERING

Please use our order form when ordering via post or fax, a copy of this is in the centre of this catalogue. Ensure that you fill in all information that we will require in order to process your order swiftly, including your name, address & contact details. It is very important to QUOTE YOUR ENGINE & CHASSIS NUMBER WITH EVERY ORDER. Please request our free parts catalogue to obtain the correct order numbers.  Orders are also accepted via our web site, email, phone, fax and in person at our company premises or at the bike shows we attend.


DESPATCH (POST & PACKING)

All goods on our website are offered subject to availability. We endeavour to despatch orders within 2 working days of receipt. Please allow a realistic period of time for delivery, especially for overseas orders & help us by avoiding premature enquires by telephone (should your order not arrive within two weeks, please contact us, parcels do get lost in the post from time to time and we will need to trace the parcel within 30 days of despatch or we cannot claim, on your behalf, for it’s loss). Orders may be delayed during our busy period or where we are out of stock of any items. In the event that we are out of stock of any items we will determine whether to ship your order part sent or hold it awaiting delivery of spares. Please advise when you place your order if you would like your order to ship part sent should any items be out of stock, or whether you would prefer it to be held until complete. Goods lost in transit will be subject to investigation by the company used for transit. If the investigation shows the customer's claim to be valid, a replacement consignment will be sent in due course. Orders worth over £50 are automatically sent with parcel insurance. Please remember to allow sufficient funds for postage & packing, (25% for Overseas). Any excess sent by cheque or bank draft will be credited to your account for use against future orders. If you are paying by credit or debit card we will work out the exact postage for you at the time of despatch & you do not need to work this out for yourself. Postage & Packing charges start at £4 plus VAT for all orders. There has been a major alteration in the way that all of our couriers work out postage charges, unfortunately, our parcels now have to be priced on a weight versus volume basis, whichever is the greater.

We may need to increase postage charges for the following locations, please check BEFORE ordering:-
Northern Ireland, Isle Of Man, Scottish Highlands, Isle Of White

Overseas customers, please contact us if you require a postage quote ahead of placing an order, please supply to us the list of part numbers/descriptions of the parts that you wish to order and we will estimate postage.  We regret that we cannot estimate postage unless part numbers are supplied.

We are able to arrange various alternate delivery methods e.g. guaranteed delivery, next day delivery, special delivery, UPS, TNT, Saturday delivery etc., however, these delivery methods do cost more - contact us if you would like to use one of these services.

Please Note: Some items are excluded from our standard postage charges and can attract a higher postage costs e.g. Handlebars which are both light and inexpensive, but due to their physical size may need to be sent Parcel Post, hence postage will be higher than quoted above.

PRICES & SPECIFICATIONS

Prices on this website are maintained regularly but there can be up to a 4 week delay in amending the web site with price changes.  You are advised to check the prices of your items prior to purchase if price is a factor determining your decision to buy.  All prices & specification contained within this website are subject to revision without notice.


COMPLAINTS

The Norvil Motorcycle Co Ltd will always give full consideration to any complaint received but their liability will be limited in all circumstances to the refund of monies received or to the supply of satisfactory goods.


FORCE MAJEURE

We shall not be liable for any delay or failure in carrying out our obligations which is caused wholly or partly by an Act of God, delay in transportation, labour disputes, fire, flood, war, accident, Government action, inability to obtain adequate stocks, material, equipment, fuel, power, transportation or any cause beyond our control or beyond the control of that of our servants or agents.


SUITABILITY

Experience has shown that original patterns for some years and models, particularly in the case of exhaust systems, vary considerably in style. We stress that this usually makes no practical difference whatsoever to fitting, but items usually fitted in pairs or sets should not be purchased singly unless differences in appearance are acceptable.

EXCHANGE / REFUND PROCEDURE

It is your responsibility to supply the correct order codes for the goods you wish to purchase. Where no part number is supplied by you, we will supply the part we consider correct given the information you have supplied regarding your motorcycle. Should you wish to return your purchase, you must contact us first to obtain a returns number. For your own protection it is advisable to obtain a receipt when posting returns and to pack items carefully to avoid damage. We only refund goods once we receive them, if your item is lost in the post on the way to us you would need to make a claim with the Royal Mail. The costs incurred in the return of goods is generally non-refundable. We will credit your Norvil customer account for returns within 28 days of receipt (this credit can be offset against future orders or used for goods in exchange), this credit can not be used until it has been applied to your Norvil account. If you want a refund made in any other way please indicate this in a letter sent with the items you are returning. Any goods returned for credit must be returned within 14 days of receipt in an unmarked, re-sellable condition. This does not affect your right to return faulty goods, but items will not be accepted if returned as faulty after 14 days if the defect complained of would have been obvious upon receipt. Non-faulty items can only be returned after 14 days by prior agreement with us. Unsolicited late returns, or items returned in a marked or modified condition may be refused by us or subject to whatever charges or deductions we may feel appropriate in the circumstances. The goods that we sell generally come with a manufacturer’s warranty. All faulty items should be returned to us whereupon we will return the items to the manufacturer on your behalf for a replacement / repair. The manufacturer’s decision is final. Items that have passed their warranty period will not be accepted, regardless of when they were actually fitted. The warranty period on most goods is two calendar years from the date of purchase (it is expressly NOT two years from the date of fitment). No goods will be accepted without a proof of purchase. Some goods have a shorter warranty, some have a longer warranty, please check prior to purchase the length of warranty offered on the goods you wish to purchase. Products used for any purpose other than for what they were designed, carry no warranty, e.g. a road spare used for racing. No parts contained within this catalogue are warranted for racing purposes unless stated otherwise. Special order items cannot be returned for exchange or refund unless the part is faulty.

ACCEPTANCE OF TERMS OF BUSINESS AND CONDITIONS OF SALE

The placing of an order with us constitutes an acceptance of these terms and conditions of sale by the purchaser. Since no written acceptance of orders is normally made by The Norvil Motorcycle Co Ltd, the Contract between them and the customer shall be deemed to be made on the recorded date of acceptance by The Norvil Motorcycle Co Ltd.
This paper version of our spares list constitutes approximately 90% of our available stock of Norton Spares. For a comprehensive list, please refer to our web site at www.norvilmotorcycle.co.uk and download a full version. A secure ordering facility is available via our website.
Please see the end of each section for the explanation of the starred items that appear within that section e.g. ******
Please remember to add postage for mail order deliveries & VAT if you live within the EU (20% at time of going to press). VAT must be added to postage & packing for all UK & EC deliveries – the VAT man says so!