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British Price Guide Effective From 1st
January 2010 We accept the following methods of
payment 1] Visa, Mastercard, American Express, Diners Card, Switch. 2]
Electronic transfer direct to our Bank Account (please phone for our
account details). 3] Cheque, we will clear all cheques prior to despatch,
please allow at least 10 working days for cheque clearance. 4] Postal
Order. 5] Cash sent by registered post. Payment must be made in pounds
sterling. We reserve the right to allow payments by cash in other
currencies at our discretion, by prior agreement & subject to relevant
administration charges. Bank transfers - Can be made direct to:-
ORDERING
Parcels worth over £150 will require
additional insurance, insurance is charged at the following rates:- Saturday morning delivery for parcels to most of the UK that weigh between 0kg and 2KG is £18.00 Saturday morning delivery for parcels to most of the UK that weigh between 2kg and 10KG is £40.00 We are required to charge at least the £3.00 minimum postage & packing amount on all small orders to cover the cost of processing the small order. The heavier the parcel, the better value the postage & packing becomes. We are able to arrange
various alternate delivery methods e.g. guaranteed delivery, next day
delivery, special delivery, UPS, TNT, Saturday delivery etc., however, these
delivery methods do cost more - contact us if you would like to use
one of these services. Please Note: Some items e.g. Handlebars, are both light and inexpensive, but due to their physical size may need to be sent Parcel Post, hence, parcel rates apply with regards to postage.
PRICES & SPECIFICATIONS
It is your responsibility to supply the correct order codes for the goods you wish to purchase. Where no part number is supplied by you, we will supply the part we consider correct given the information you have supplied regarding your motorcycle. Should you wish to return your purchase, you must contact us first to obtain a returns number. For your own protection it is advisable to obtain a receipt when posting returns and to pack items carefully to avoid damage. We only refund goods once we receive them, if your item is lost in the post on the way to us you would need to make a claim with the Royal Mail. The costs incurred in the return of goods is generally non-refundable. We will credit your Norvil customer account for returns within 28 days of receipt (this credit can be offset against future orders or used for goods in exchange), this credit can not be used until it has been applied to your Norvil account. If you want a refund made in any other way please indicate this in a letter sent with the items you are returning. Any goods returned for credit must be returned within 14 days of receipt in an unmarked, re-sellable condition. This does not affect your right to return faulty goods, but items will not be accepted if returned as faulty after 14 days if the defect complained of would have been obvious upon receipt. Non-faulty items can only be returned after 14 days by prior agreement with us. Unsolicited late returns, or items returned in a marked or modified condition may be refused by us or subject to whatever charges or deductions we may feel appropriate in the circumstances. The goods that we sell generally come with a manufacturer’s warranty. All faulty items should be returned to us whereupon we will return the items to the manufacturer on your behalf for a replacement / repair. The manufacturer’s decision is final. Items that have passed their warranty period will not be accepted, regardless of when they were actually fitted. The warranty period on most goods is one calendar year from the date of purchase (it is expressly NOT one year from the date of fitment). No goods will be accepted without a proof of purchase. Some goods have a shorter warranty, some have a longer warranty, please check prior to purchase the length of warranty offered on the goods you wish to purchase. Products used for any purpose other than for what they were designed, carry no warranty, e.g. a road spare used for racing. No parts contained within this catalogue are warranted for racing purposes unless stated otherwise. Special order items cannot be returned for exchange or refund unless the part is faulty.
ACCEPTANCE OF TERMS OF BUSINESS AND CONDITIONS OF SALE |
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